"When you are clear, the business results you are looking for
will appear and only to the extent you are clear."
- Chris Attwood and Janet Bray Attwood
Many studies have proven that the major characteristic of an "engaged" employee is having passion. When they feel a strong connection or relationship and understand how they fit into the organization they are passionate about what they do. When the connection is missing or the relationships are unhealthy they feel there is no connection and therefore are not committed to or vested in the success of the organization. There is much to be said for attitude being more important than aptitude.
By utilizing The Passion Test® for Business Tool, you can create a culture where you have an engaged, enthusiastic workplace which is one of the first critical steps to a successful, thriving business. The objective is to turn the statistics around; have over 80% of your people fully engaged as opposed to being not-engaged or activity disengaged.
The THREE Types of Employees
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When people are engaged, they are naturally going to be more productive – as much as 18% more productive based on recent studies. They understand the culture and vision of the organization and are focused and committed to progressing and achieving that dream. They are excellent at time-management and also recognize that it's important to recharge frequently to maintain the focus.
The chart below provides an idea of some of the costs associated with each new hire.
Total costs per employee per hire for this position (selected as an example) are in excess of $6,000. This comparison is based on hard costs and the time spent by the Operations Manager, Trainer, Account Executive, and the Account Manager with hourly wage rates of $75, $40, $100 and $40 respectively.
Recent studies confirm that the turnover at companies with high levels of employee engagement is 40% lower than their counterparts with low levels of engagement.
Innovation and customer service
Prepared by Chris Attwood & Beth Lefevre, The Passion Test® for Business
Engaged employees also involved customers in the innovation and improvement process. When asked to rate their level of agreement with the statement "At work, we give our customers new ideas," 74% of engaged employees strongly agreed that they shared new ideas with customers, contrasted with just 13% of actively disengaged employees.
Gallup's employee engagement research has consistently shown a connection between employee engagement and customer engagement. One factor that can influence customer engagement is an employee's willingness to change -- or to "learn and grow" -- to meet the customers' changing needs. When Gallup asked workers to rate the statement "I have grown in my ability to positively affect our customers," the results were telling. Almost 9 in 10 engaged employees (85%) strongly agreed that they have grown in their ability to positively affect their company's customers, while only 2 in 10 actively disengaged employees (19%) strongly agreed.
Finally, more than half of all engaged employees (51%) strongly agreed with the statement "At work, my coworkers always do what is right for our customers." This was in stark contrast to the actively disengaged employees: Only 1 in 10 strongly agreed that their coworkers always do what is right for their customers.
What that means to you as a business owner is $16,000 per employee per year.